“80% of businesses are expected to have some sort of chatbot automation by 2020”. (Outgrow, 2018). Are you ready for the rumble of Chabot’s as a Consumer and as an Entrepreneur?
Chatbots have revolutionized customer experience and have taken precedence in developing cognitive marketing in recent times. Cognitive Strategies can drive multi-fold clients and prospects into your sales funnel, thanks to Artificial intelligence used in chatbots. Here are top marketing and Sales initiatives for offering personalized Customer experience for increased adoption.
- Loyalty program
- Lead Generation
- Customer Service
- Scheduling appointments
Consumer loyalty and consumer delight are directly proportional, a Consumer loyalty program with personalized customer experience, easy to redeem loyalty program procedure, leads to higher retention of consumers. A few key examples are stated below.
- Incentivizing clients on repeat purchases by requesting to share information back to the company.
- Incentivizing on sharing products with friends and family. Instant gratification.
- Gamification to motivate participation.
- Solicit customer feedback and share on Social Media.
Chatbots enhance and facilitates the lifecycle of Loyalty programs of Businesses.
Chatbots are instrumental in lead generation, AI or Rule-based chatbots are developed to identify potential customers, the chatbots can identify the interest of customers, geographies and share pertinent information to customers for a delighted first impression. A few examples are shared below:
- Chatbots lead to conversations with consumers and give an overwhelming experience to the customer in real-time. Delighted Potential customer is already half converted.
- Chatbots are always in a good mood J, they are trained to be funny and make a delightful and joyous customer experience.
- Chatbot facilitates to differentiate Businesses from others and creates a clear differentiation of the company’s products and services. Sets the expectation right.
A chatbot is the most economical way of generating quality convertible leads.
AI and rule-based chatbots are trained for handling customer services and ensure customers and satisfied and delighted after the interaction. A few key customer service attributes are handled seamlessly by chatbots.
- Live chat and available at customer ease.
- Endless queries can be answered by chatbot for endless time.
- Repeated tasks are gently taken care of by chatbot e.g informing about general/common procedure of set up or products to clients.
- The smoother customer journey to understand and clarify doubts, instead of going through the entire website.
- Brand recognition by personalized greetings and goodbyes facilitates delighted customers.
Customer support chatbots are boons for managing operational efficiencies and giving almost 100$ efficiency.
The traditional world has defined hours for scheduling and booking appointments, New age AI and Rule-based engines give comfort to Consumers for scheduling appointments and bookings at their convenient time. The benefits of having a scheduler chatbot on your website are as follows.
- 24*7 availability of chatbot is very convenient for consumers and economical for Businesses.
- Rule-based scheduler chatbots are configurable and managed well by Businesses.
- Personalized interactions and follow up’s of chatbots make the customer experience overwhelming.
- Maximize the reach of potential customers and reduce your spending to create operational efficiencies.