The key to a successful online business is impeccable customer service. And chatbots are not just a solution but a revolution in this field. In the last 5 years, chatbots have successfully replaced email and phone calls on many popular websites such as BBC News, Mastercard, Spotify, The Wall Street Journal, Pizza Hut, HP, Whole Foods and more.
How many users have stopped trading with a brand precisely because of a bad customer experience? Most people have also suffered the endless wait to be put in touch with an advisor or representative who will solve your problem. Chatbots can prove to be an effective solution to overcome this kind of annoyance and to avoid losing customers.
Adding a chatbot to your site makes it possible to offer online assistance available 7 days a week, 24 hours a day, while avoiding users having to wait too long to reach a customer service or sales representative.