SSR Code in Amadeus

An SSR (Special Service Request) Code in Amadeus is a standardised 4 letter code added to a PNR to communicate a passenger's specific need to the airline. SSR codes are part of the IATA standard and are recognised across all GDS platforms and airline reservation systems globally.

Every time a passenger needs a wheelchair, a special meal, an infant bassinet or unaccompanied minor handling, an SSR code is added to their booking. The airline reads this from the PNR and arranges the service at the airport or onboard.

• WCHR :  Wheelchair: passenger can walk short distances

• WCHC :  Wheelchair: fully immobile, needs full assistance

• VGML : Vegetarian meal (non-dairy)

• MOML : Muslim/Halal meal

• UMNR : Unaccompanied minor

• DOCS : Passport and travel document details

• DOCO : Visa and arrival document details

A missed or incorrectly formatted SSR code means a passenger arrives at the airport with no wheelchair, no special meal or a denied boarding situation. Platforms handling group bookings, corporate travel or accessibility focused customers must automate SSR insertion via Amadeus Enterprise API to eliminate human error at scale.