24/7 AI Agent: Automate Customer Queries with Intelligent IVR
Telephone support requests result in enduring hold periods while customers struggle to navigate automated systems. Interactive Voice Response (IVR) systems with AI technology now provide instant intelligent responses for improving the customer experience. Both automation technology along with natural language processing enables IVR to solve queries day and night.
Instant Query Resolution
24/7 Support Availability
Scalable Call Handling
No-Code Automation
ONECLICK ACHIEVEMENTS
Trusted by startups and Fortune 500 companies
.svg "SHETH BROTHERS (INDIA) PVT LTD"){kind=small}
-(1).svg "EaseYatra"){kind=small}
Features
AI-Powered IVR Features for Smarter Support
The AI IVR system provides immediate precise solutions to all customer inquiries. Support processes become faster because the system delivers increased satisfaction while needing minimal human involvement. The modern automation system provides an uninterrupted smooth service which delivers high efficiency.
Natural Language Understanding
Automated Responses
Real-Time Analytics
Natural speech interpretation enables the system to bypass traditional menu navigation procedures. The system successfully detects customer intentions between "billing issue" and "order status." The system enables customers to interact without any difficulties through the IVR.
The system quickly provides established replies from knowledge bases to handle frequent customer inquiries. CRM's database personalises instant responses through its data connection. The system delivers solutions to customers in a much shorter timeframe.
The tracking system monitors which types of calls bring in customers as well as the range of queries they submit and their success rates in finding answers. The system provides real-time data that optimizes support processes. Performance improvement remains a constant objective due to this system.
Admin
Backend Tools for IVR Automation
Through its admin interface, operators can easily manage the functions of AI IVR workflows. The real-time control with system integration capabilities ensures effective operational performance. System controllers maintain the ability to modify workflows in real-time for demand adjustments.
Workflow Dashboard
System Integration
Custom Notifications
The system shows a dashboard that checks both call pathways and the operational performance indicators. The system allows administrators to make adapt workflow settings immediately for managing sudden demand surges. The system monitors time intervals to achieve the best possible results for response accuracy.
The system makes data communication between CRM and telephony services through its API integration capabilities. Data consistency is maintained throughout every platform that is connected to the system. The tool delivers smooth customer information access.
The system sends alerts to administrative staff when there are critical problems such as excessive call volume. The system enables customization of notification alerts according to business-specific requirements. The system enables quick reaction to important situations.
Ready to Transform Your Customer Support?
AI-powered IVR systems offer immediate problem solutions that remove customer frustration. The solution decreases operational expenses while making effortless scale-up of support possible. The combination of content customers and available teams creates positive outcomes for business operations.
Our Process
AI IVR Automation by OneClick IT Consultancy
The experts at OneClick help build personalised AI IVR solutions for clients. The seamless transition occurs between consulting and deploying because our team takes care of all automation needs. The system receives continuous adaptations to accommodate business growth and development needs.
What We Assure To Provide
Timely Delivery
Top-Notch Development
Well-Trained Professionals
Best Technology Practices
Consultation
The assessment of present support operations allows us to determine possible automation areas. Call handling inefficiencies receive necessary attention for improvement purposes. A solution that fits your business needs will result from these procedures.
Requirement Gathering
All call routes together with external connections and query protocols receive precise definition. The system plan presents specific details about functionalities and use cases. The required business needs serve as the starting point for IVR design.
Platform Design & Development
The development of workflows occurs through n8n as AI systems connect flawlessly into the systems. The system features elements allowing easy scaling and straightforward operation. This ensures robust, user-friendly performance.
Testing & Deployment
The system undergoes comprehensive testing to ensure its performance stability in different calling conditions. The implementation process requires minimum maintenance during operational hours. The system successfully passes all necessary tests to be implemented in the production environment.
Ongoing Support
Regular maintenance practices support both system growth capabilities and operational performance. The system makes changes that accommodate changing business needs. The system maintains both durability for prolonged periods along with flexible functionality in the long term.
Technical expertise
Technical expertise
Technical expertise
Backend Architecture
- Monolethic
- Microservices
- Serverless
Frontend Architecture
- Micro Frontend
Database
- MySQL
- PostgreSQL
- MongoDB
- Microsoft SQL Server
- DynamoDB
ORM
- Sequelize
- TypeORM
- Mongoose
API
- SOAP
- REST
- GraphQL
Caching
Project Management tools
- Jira
- ClickUp
- Asana
Deployment Automation
- Jenkins
- GitLab CI/CD
- AWS CodePipeline
- GitHub Actions
Server Types
- Virtual Private Cloud
- Dedicated cloud server
- Serverless
Tools
- NPM
- Swagger
- Postman
- PM2
- Socket.IO
- Axios
- Docker
Version Control
- GitHub
- GitLab
Security
- Helmet
- JWT
- Express Rate Limit
- AWS Secret Manager
Unit Testing Tools
- Jest
- Mocha
Application Performance Monitoring
- Sentry
- New Relic
Server Monitoring
- Grafana
- Prometheus
- AWS CloudWatch
Webservers
- Apache
- Nginx
- IIS
Cloud Servers
- AWS
- Azure
- GCP
Cloud Services
- AWS EC2
- AWS Lambda
- AWS S3
- AWS RDS
- AWS Elastic Beanstalk
- AWS ECS
- AWS Elastic Load Balancing
- AWS API Gateway
CDN
- Cloudflare
- Azure CDN
- AWS CloudFront
Thirdparty Services
- SendGrid
- Google Maps
- Whatsapp Business API
- Mapbox
- ElasticSearch
Payment Gateways
- Stripe
- Authorize.net
- Spreedly
- Razorpay
- PayPal
- Checkout.com
Crypto Payment Gateways
- Bitpay
- CoinPayments
- NOWPayments
- CoinGate
NPM packages
- Moment
- Nodemailer
- Yup
- Bcrypt
- Eslint
- Async
- Minify
- Linter
- Sharp
- Bluebird
AI development tools
- Github CoPilot
- AmazonQ
- ChatGPT
- GeminiAI
Travel Insurance
- AIG Travel Guard
- Generali Global Assistance
- Allianz Travel Insurance
- AXA Assistance
AI and IVR System Integration
OneClick Expertise in Building AI-Driven IVR Solutions
AI IVR systems establish smooth connections with both business platforms and telephone networks. It streamlines customer interactions across multiple channels. The integration leads to improved accuracy and efficiency of support delivery.
+
AI + CRM
The customer response data comes directly from Salesforce or HubSpot networks. Context-aware support improves resolution accuracy. The system provides a superior overall support performance.
+
AI + Knowledge Base
The integration between systems lets users conduct semantic search through vector databases. Internal documentation provides precise responses that are retrieved by the system. Pinecone operates as an efficient system to provide access to organizational information.
+
AI + Telephony APIs
The system syncs with Twilio or Vonage for real-time call handling. The system provides immediate audio distribution to enable quick response delivery. This supports seamless customer interactions.
Get Your Free Consultation Today!
Unlock the potential of your customer support with AI-powered IVR solutions from OneClick. Contact us now!
Industries
Industries We Serve
Travel & Hospitality
Manufacturing Industries
E-Commerce Industry
Fintech Industry
HealthCare Industry
FAQs
HAVING QUESTIONS?
No, The system runs independently to process all queries effectively. The system conducts escalations when necessary without asking for extensive supervisor involvement. You only provide initial preferences.
Yes, the AI IVR manages high call volumes 24/7. No additional staff are required for operation. This ensures cost-effective, round-the-clock support.
The no-code platform exists for user-friendly operation. There is no need to possess technical skills for the management of this system. Users can operate it effortlessly.
