• Mail us
  • Book a Meeting
  • Call us
  • Chat with us

AI-Powered Patient Appointment IVR Automation

Medical offices suffer from overloaded receptionists and dissatisfied patients because of excessive phone call volumes. AI-powered Interactive Voice Response (IVR) systems streamline appointments with instant, intelligent responses. The system automation provides continuous access to patients as well as increased efficiency for medical staff 24 hours per day.

  • Instant Appointment Scheduling

    Instant Appointment Scheduling

  • 24/7 Patient Access

    24/7 Patient Access

  • Reduced Staff Workload

    Reduced Staff Workload

  • Error-Free Scheduling

    Error-Free Scheduling

ONECLICK ACHIEVEMENTS

Trusted by startups and Fortune 500 companies 

LAYTRIP
Elicit Research & Insights Inc.
TLR TRAVEL TERMINUS PRIVATE LIMITED
TerraMar
MODUS OPUS LLC
OUTFITTER.SERVICES

Features

AI-Powered IVR Features for Healthcare Appointment

The AI IVR system utilises automated scheduling processes that operate at both high speed and precision levels. The system combines decreased workload for staff members with high-quality patient service. The system enables easy practice operations through its seamless integration feature. 

Natural Language Processing

Automated Slot Allocation

Confirmation Notifications

Natural Language Processing

A patient can give their request verbally as "book a check-up" and the system will understand this statement naturally. The system accurately retrieves all necessary information, including doctor choices and available time intervals. The system removes the need for complicated menu structures for callers. 

24/7 Automated Responses

The system uses AI to request scheduling data from the database for presenting real-time appointment choices to patients. Medical slots become confirmed through the Voice Interaction option. By using this approach, Appointment processes become more efficient and errors are reduced to a minimum.  

Confirmation notifications

User Appointments lead to automatic SMS, along with email confirmations from the system. The system provides patients with quick access to exact appointment information at the right time. The improved communication function works to decrease the number of patients who fail to show up for scheduled appointments. 

Admin

Backend Tools for Appointment

The admin interface provides users with an easy way to monitor AI IVR Appointment processes. Real-time administrative control exists through a platform that links to practice system interfaces. The system enables administration personnel to handle operations with both ease and high precision levels.  

Appointment Dashboard

System Sync

Custom Alerts

Patient Appointment Dashboard

Through this interface, staff members can track both system performance together with Appointment success rates as well as call flow statistics. The administrative team has the power to modify their Appointment processes to adapt to sudden increases in customer needs. This ensures efficient appointment management.  

Patient System Sync

API mechanisms allow this solution to integrate perfectly with practice management software. The system maintains data consistency between scheduling records and patient medical records, supporting accurate, real-time updates. 

AI Custom Alerts

System errors, along with excessive call volumes, trigger automatic alerts that appear for administrator notification. The system allows users to customise notification systems according to their practice's most important needs. The system provides immediate capabilities to deal with critical situations. 

Ready to Enhance Your Healthcare Support?

AI-powered IVR releases receptionists from having to perform repetitive Appointment activities. Through this system, patients can access services at reduced operating expenses. The practice benefits from contented staff who produce happier patients.

Our Process

AI-Powered Healthcare Support Solutions by OneClick

 

Medical establishments receive individualized AI IVR solutions through OneClick's services. Professional guidance helps clients accomplish efficient integration and setup of their systems. The system receives continuous updates to suit the requirements of practice users.

What We Assure To Provide

  • Timely Delivery

  • Top-Notch Development

  • Well-Trained Professionals

  • Best Technology Practices

Consultation

Consultation

The assessment of present support operations allows us to determine possible automation areas. Call handling inefficiencies receive necessary attention for improvement purposes. A solution that fits your business needs will result from these procedures.

Requirement Gathering

Requirement Gathering

All call routes together with external connections and query protocols receive precise definition. The system plan presents specific details about functionalities and use cases. The required business needs serve as the starting point for IVR design.

Platform Design & Development

Platform Design & Development

The development of workflows occurs through n8n as AI systems connect flawlessly into the systems. The system features elements allowing easy scaling and straightforward operation. This ensures robust, user-friendly performance.

Testing & Deployment

Testing & Deployment

The system undergoes comprehensive testing to ensure its performance stability in different calling conditions. The implementation process requires minimum maintenance during operational hours. The system successfully passes all necessary tests to be implemented in the production environment.

Ongoing Support

Ongoing Support

Regular maintenance practices support both system growth capabilities and operational performance. The system makes changes that accommodate changing business needs. The system maintains both durability for prolonged periods along with flexible functionality in the long term.

Technical expertise

Technical expertise

Backend Architecture

  • Monolethic
  • Microservices
  • Serverless

Frontend Architecture

  • Micro Frontend

Database

  • MySQL
  • PostgreSQL
  • MongoDB
  • Microsoft SQL Server
  • DynamoDB

ORM

  • Sequelize
  • TypeORM
  • Mongoose

API

  • SOAP
  • REST
  • GraphQL

Caching

Project Management tools

  • Jira
  • ClickUp
  • Asana

Deployment Automation

  • Jenkins
  • GitLab CI/CD
  • AWS CodePipeline
  • GitHub Actions

Server Types

  • Virtual Private Cloud
  • Dedicated cloud server
  • Serverless

Tools

  • NPM
  • Swagger
  • Postman
  • PM2
  • Socket.IO
  • Axios
  • Docker

Version Control

  • GitHub
  • GitLab

Security

  • Helmet
  • JWT
  • Express Rate Limit
  • AWS Secret Manager

Unit Testing Tools

  • Jest
  • Mocha

Application Performance Monitoring

  • Sentry
  • New Relic

Server Monitoring

  • Grafana
  • Prometheus
  • AWS CloudWatch

Webservers

  • Apache
  • Nginx
  • IIS

Cloud Servers

  • AWS
  • Azure
  • GCP

Cloud Services

  • AWS EC2
  • AWS Lambda
  • AWS S3
  • AWS RDS
  • AWS Elastic Beanstalk
  • AWS ECS
  • AWS Elastic Load Balancing
  • AWS API Gateway

CDN

  • Cloudflare
  • Azure CDN
  • AWS CloudFront

Thirdparty Services

  • SendGrid
  • Google Maps
  • Whatsapp Business API
  • Mapbox
  • ElasticSearch

Payment Gateways

  • Stripe
  • Authorize.net
  • Spreedly
  • Razorpay
  • PayPal
  • Checkout.com

Crypto Payment Gateways

  • Bitpay
  • CoinPayments
  • NOWPayments
  • CoinGate

NPM packages

  • Moment
  • Nodemailer
  • Yup
  • Bcrypt
  • Eslint
  • Async
  • Minify
  • Linter
  • Sharp
  • Bluebird

AI development tools

  • Github CoPilot
  • AmazonQ
  • ChatGPT
  • GeminiAI

Travel Insurance

  • AIG Travel Guard
  • Generali Global Assistance
  • Allianz Travel Insurance
  • AXA Assistance

AI and IVR System Integration

OneClick Expertise in Building AI Healthcare Solutions

AI IVR systems establish smooth connections with both business platforms and telephone networks. It streamlines customer interactions across multiple channels. The integration leads to improved accuracy and efficiency of support delivery.

AI and CRM+24/7 Notifications

AI + Notifications

The system confirms textual messages, which it delivers through Twilio or SendGrid platforms. The system provides patients with immediate access to simple appointment information. The system promotes lower appointment cancellation rates, thus improving communication between the healthcare facility and its patients. 

AI and Knowledge base+Patient Records Integration with AI

AI + Patient Records

The system links up with customer relationship management solutions to provide secure access to patient information. Context-aware responses improve Appointment accuracy. The experience of patients greatly improves as a result. 

AI with telephony+Integration with Scheduling APIs

AI + Scheduling APIs

Syncs with systems like Athenahealth or Google Calendar. Patients can find exact appointment availability in real time to make accurate Appointments. This supports seamless appointment scheduling. 

Get Your Free Consultation Today!

Unlock the potential of your HealthCare support with AI-powered IVR solutions from OneClick. Contact us now!

Industries

Industries We Serve

Travel & Hospitality

Travel & Hospitality

Manufacturing  Industries

Manufacturing Industries

E-Commerce  Industry

E-Commerce Industry

Fintech Industry

Fintech Industry

HealthCare Industry

HealthCare Industry

Education & E-Learning

Education & E-Learning

Real Estate

Real Estate

Sports and Fitness

Sports and Fitness

Automotive Industry

Automotive Industry

Automotive Industry

Automotive Industry

FAQs

HAVING QUESTIONS?

No, its autonomous operation continues to provide efficient service for Appointments. The system addresses difficult Appointment requests by escalating them to limited staff involvement. Staff only set initial preferences. 

Yes, the AI IVR system operates continuously for patients to make Appointments at all times. The Appointment process works without requiring any specific scheduling time from patients. Offered functionality allows users to access services more easily while requiring no additional personnel.  

No, the no-code platform comes with an interface that users find easily usable without requiring code knowledge. Operation of the system does not need any technical experience whatsoever. Staff can manage it easily.