Today travel industry exists within highly tech-savvy customer base. For travel companies sources of traditional revenue sources are becoming more obscure and now travel companies require an operating model one that is focussed around their customers.
In our pursuit to provide our clients with a meaningful and sustainable customer service model, we have come up with multiple options that our clients can choose from depending upon their business requirements. From Time-based packages to Dedicated-resource packages, we have put in our wide experience in the travel industry to come up with carefully designed packages.
Introduction To Reinventing Travel Customer Service
The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.
One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.
Travel-Tech Customer Support Services Offerings
Voice Support
Inbound Voice Support
Outbound Voice Support
Non-Voice Support
Email and Webchat
Social media chats
Back-office Support
Order Management
Booking & Ticketing Queues
Travel Claim Processing
Billing Support
Helpdesk Support
Technical Support
Firstline & Second line support
Software Support
Service Desk
Server Support
Active Directory Submission & Network Drive Mapping
Tech-Support
Primary troubleshooting
Resolve generic IT issues
Creating level 2 support tickets
We Can Help You Validate Your Travel Portal With Customer Support To Grow Your Travel Business Smoothly
Packages We Offer for Customer Support
Time based Packages
-Pay as per your business hour usage.
-Ideal for businesses operating in multiple time zones & for businesses offering fixed support hours.
-Packages offered -24x7, 18x7, 12x7 etc.
Hybrid Packages
-Hourly+Pay for performance package.
-Involves a base hourly rate with an additional performance-based incentive.
-Ideal for outbound sales/upselling processes.
Fixed Packages
-Per agent cost billed at fixed monthly rate.
-Ideal for processes with significant volumes.
-Ideal for blended processes (voice, emails and live chat clubbed together).
-Ideal for long term engagements.
Resource based Packages
- Dedicated resources
- Shared resources
- Agent only packages
- Agent Manager packages
Hourly Packages
-Pay for services on an hourly basis
-Predictable and steady rates
-Pay only for productive time spent on your business needs
About Customer Support Service
9+ Years Experience of Travel Industry
Our Team is having 9+ years of experience in customer support and has worked with various industries for B2B, B2C and B2B2C Travel clients to make their travel business more profitable.
Top Travel Customer Support Service Provider in USA
We work with a multiple travel portals based in the U.S. and Canada, with diverse backgrounds and 30+ different modules. This professional network of travel experts provides services 24/7/365, and our reliable customer support model can quickly scale agent support up 200%, providing your customers help when they need it and the best experiences across all travel portal modules.
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