Today travel industry exists within highly tech-savvy customer base. For travel companies sources of traditional revenue sources are becoming more obscure and now travel companies require an operating model one that is focussed around their customers.
In our pursuit to provide our clients with a meaningful and sustainable customer service model, we have come up with multiple options that our clients can choose from depending upon their business requirements. From Time-based packages to Dedicated-resource packages, we have put in our wide experience in the travel industry to come up with carefully designed packages.
Introduction To Reinventing Travel Customer Service
The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.
One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.