The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.
One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.
We use up-to-date CRM platforms, which keep records of customer contact information, interactions, conversations, notes, etc. While the CS team is interacting with the customers, CRM platform gathers data and insights, this helps the CS team to provide customer-centric experiences. Also, these platforms facilitate the CS team to work seamlessly as a cohesive unit, which leads to efficient customer service delivery.
We are Customer-centric! Our entire CS approach is based on treating the customer as the pivot of the business. This approach starts with fully understanding what the customer is looking for. Our customer centric approach leads to building trust between the customers and the brand and in the long run culminates in customer loyalty.
We are dedicated in serving customers delightfully. We believe prime objective of CS is to be fully dedicated to the customer’s cause. It’s about creating a lasting & positive service experience which displays our level of commitment towards our customers.
We are agile and humane in delivering customer service! We take iterative approach that helps us to deliver valued service experience faster. Along with being considerate in displaying enough empathy to the customers, which helps us to relay our message that for us customers are our top-most priority.
OneClick IT Solutions, a leading customer service Outsourcing Services provider, enables your travel, leisure, and hospitality company to provide customer service that is responsive to the market's changing demands. We have the ability to tailor a solution that is best suited to your company's needs. With us, be assured of interactions which are focused on improving customer experience and making retentions happen!
By outsourcing customer service to OneClick, your travel, hospitality, and leisure company will gain access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact centre. This communication hub is outfitted with highly trained personnel and cutting-edge call centre technology. We engage with your customers via inbound and outbound voice support, web / live chat, email management, mobile SMS / text, and IVR at our multi-channel contact centre (self-service). Our call centre technology, which includes IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and other features, ensures that all your customer interactions are streamlined.
We engage with your customers via inbound and outbound voice support, live chat, email management, and IVR. Our call centre technology includes IVR, Automatic Call Distributor, Dialler, Voice Logger, Reporting Engine, and other features, ensuring that all your customer interactions are streamlined.
Our Team is having 9+ years of experience in customer support and has worked with various industries for B2B, B2C and B2B2C Travel clients to make their travel business more profitable.
We work with a multiple travel portals based in the U.S. and Canada, with diverse backgrounds and 30+ different modules. This professional network of travel experts provides services 24/7/365, and our reliable customer support model can quickly scale agent support up 200%, providing your customers help when they need it and the best experiences across all travel portal modules.Contact Us