Top Travel Customer Support Company for Amadeus GDS

Amadeus GDS-Customer Support

Amadeus is the world's largest GDS (Global Distribution Service), accounting for approximately 40% of GDS transactions. For example, in India, it covers 95 percent of scheduled bookings in over 200 cities. Almost all Full-service airlines and some Low-cost carriers as well can be booked on Amadeus. Besides airlines, bookings for 250,000 hotels, 31 car rental companies, 20 cruise liners, 239 tour operators, 100 rail operations and 22 travel insurance companies can be made using Amadeus GDS.

Amadeus GDS-Customer Support

Introduction To Amadeus GDS

Amadeus GDS is a system that stores information from global airlines, cars, and hotels. With Amadeus GDS platform we can create a PNR, book a flight, check flight schedules, and encode and decode a city name, country, airlines, and airport. Amadeus allows us to book flights, hotels, cars, and cruises based on our customers' preferences. Amadeus GDS is also used to send special instructions to airlines, add remarks, and check flight availability based on the customer's requirements.

Amadeus is used by more travel agency locations than any other GDS, making it a primary marketing channel for any organization targeting the travel and tourism sector. In India, Amadeus GDS is used for 95% of scheduled airline seats as well as hotel rooms, insurance packages, car hire and other travel services. Usage of Amadeus GDS has expanded to 200+ cities across India, with over 45000+ terminal installations and 5200+ travel agencies online.


OneClick Can Help You And Your Customers With Below Services Using Amadeus GDS

PNR creation
A passenger name record (PNR) is a record in a computer reservation system's database that contains the five elements commonly referred to as PRINT
- Phone, Received From, Itinerary, Name, and Ticketing Element of the customer.
Car Booking
Amadeus Car provides detailed information on car availability and rates for car rental companies all over the world. Amadeus also has Amadeus Complete Access agreements with major car rental companies to rent cars directly from their reservation systems.
Hotel Booking
With Amadeus Hotels, we can easily book wide range of quality content from top hotel chains, independent properties, regional and global aggregators, as well as Amadeus Value Hotels. Amadeus Hotel provides detailed information on room availability, rates, and hotel features.
Air Ticketing
Amadeus has been named the world's most powerful and user-friendly ticket booking platform, with over 100k+ transactions per day. It allows users to look up inventory prices during peak times so that they know exactly what tickets to purchase at which times for maximum savings.
Advance PNR creation
The new Amadeus Advance PNR creation function allows travel agents to manually create a ticket. The function was created to allow agents to set their flexible departure date, apply fare rules based on specific situation, and book award tickets or upgrade in advance without having to wait until customers are ready to travel.
Passenger data changes
Amadeus will simplify the process of adding and deleting details such as names, dates of birth, and other data fields for your passengers.

Amadeus GDS - Services We Offer

Air ticketing

Flight Availability and Return Availability, Availability Change Entries, Flight Schedules, Basic Flight Info, Flight Reservations, Cancellations, Rebooking Flights with New Booking Code or Date.

Hotel booking

Hotel availability display (Single-Multi), Room selection, Bed selection, adding remarks, booking cancelation, room change request, changes in Itinerary, Hotel Encoding and Decoding.

Car booking

Car availability display (Single car- Multi car), Car booking, Car location list, Change in date and location.

Passenger Data Changes

Delete Passenger Data, Change Passenger Data.

PNR creation

and Advance PNR creation: Multiple Passenger Names, Child and Infant Names, Forms of Payment, Remarks, Messaging Overview, OSI Messages, Service Request SSR Messages, Frequent Flyer Elements, Security Information SSR Messages, Passenger Contact SSR and OSI Messages, Child Passenger SSR and OSI Messages, Addresses


FAQs of Certified Amadeus Travel Customer Support

Amadeus GDS is one of the major GDS systems in the world. Amadeus was created by three companies collectively, the Air France, Lufthansa, Iberia, and SAS airlines as a European-based substitute to Sabre, which is a similar GDS system based in the USA. Amadeus was founded in 1987 and is dedicated on connecting end users with airline inventories. However, it has grown since then to offer access to multiple travel services as well, such as hotel rooms and car rental services.

Amadeus GDS is one of the main three global distribution systems and is of service to airlines, hotels, and car rental companies through improved distribution. Airlines, Hotels and Car Rental companies are connected with Amadeus’s GDS system which allows travel companies to access live inventory information, enabling them to sell airline tickets, hotel rooms and car rental products to their customers.

A GDS is the Global Distribution System, and the major ones are Amadeus, Sabre, and Galileo. The term CRS is not used so much any longer as it became part of a bigger system: the Passenger Service System (PSS) which usually comprises of the CRS, an airline inventory system, and the departure control system (DCS).

Amadeus is the single largest global distribution system provider in the world. It is a comprehensive travel management system, which has huge diversity in aggregating the travel contents. Amadeus is a technology provider for airlines & hotels to have the functionalities such as Inventory Management, Reservation Process, PNR generation and Passenger Profiling.

Over 90,000 travel agencies globally, use the Amadeus system. Furthermore, 490 airlines including 60 low-cost carriers), 69 car rental companies (representing 42,000 car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and 87,000 hotels, 770,000 hospitality properties, 200 tour operators, 103 rail operators, 53 cruise and ferry operators and 116 travel insurance companies use Amadeus GDS.

Out of total 490 airlines, major airlines which use Amadeus GDS are British Airways, Lufthansa, Air France, Cathay Pacific, Qatar Airways, Qantas, KLM Royal Dutch Airlines, etc.


Amadeus Certified Customer Service Agent Is The Best Way To Ensure

Hire Us

About Activities Booking Software


10+ Years of Experience in Customer Support for Travel Industry

We have rich and versatile experience of customer support in travel and other industries. We provide multichannel customer support services, such as voice based customer support, non-voice based customer support which includes Email and LiveChat support and more.


Amadeus GDS Customer Support Service Provider

OneClick is a certified Amadeus Customer Support Company. We offer Amadeus GDS based travel customer support services in multiple areas, such as air ticketing, PNR generation, booking confirmation and support, hotel booking support, car rental booking support and other GDS based travel services. Our multi-lingual customer support team is available 24/7 to cater to your customers. If you're looking for a certified Amadeus Customer Support team for your travel business, OneClick is the right customer support partner to grow your travel business with. We help you to create a great support experience for your customers. get a FREE Estimation Quote for your next Online car rental booking engine solution.