TMC (Travel Management Company)

A TMC (Travel Management Company) is a specialised travel agency that manages the end-to-end business travel needs of corporate clients  including flight bookings, hotel reservations, ground transport, travel policy compliance, expense reporting, and duty of care. TMCs are the primary enterprise customers of Amadeus GDS and among the highest-volume users of Amadeus technology globally.

Unlike leisure OTAs that sell to individual travellers, TMCs serve companies  from SMEs with 50 travelling employees to multinationals with thousands of business trips per month. Every booking must comply with the corporate client's travel policy, be tracked for expense reporting, and meet duty of care obligations.

• Book flights, hotels, and car rentals through Amadeus GDS for corporate travellers

• Manage complex multi-leg international itineraries using Amadeus Cryptic commands

• Set up Multi-PCC architecture to manage different clients, markets, and brands

• Use Queue Management to handle schedule changes and cancellations at scale

• Integrate Amadeus data with corporate expense management systems (SAP Concur, Expensify)

Leading TMCs are building self-booking tools on Amadeus Enterprise API that allow employees to book travel themselves within policy guardrails reducing agent workload while maintaining compliance. AI layers on top of Amadeus are now suggesting the cheapest policy-compliant options and flagging out-of-policy bookings automatically.