We Deliver Customer Service, Diligently!

The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, they have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs.

With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.One of the touch points that remains crucial and relevant, for both, the travelers and travel companies, is the Customer Service. And it the Customer Service which has & will continue to emerge as key differentiator between companies in a highly competitive travel market.

Introduction To Travel Tech Customer Support

The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.

One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.

Travel-Tech Customer Support Offerings

Voice Support

Inbound and Outbound Voice Support

Non-Voice Support

Email, Web Chat, Social Media Chats

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Back-office Support

Booking & Ticketing Queues, Billing Support & Order Management

Helpdesk Support

Technical Support, Firstline & Second line support, Software Support

Service Desk

Server Support, Active Directory Submission & Network Drive Mapping

We Can Help You Validate Your Travel Portal with Customer Support To Grow Your Travel Business Smoothly

Enhance Operational Efficiency, Timely Delivery & Achieve High Customer Satisfaction.

You are not alone if you are a start-up or a mid-sized enterprise considering outsourcing your customer service department. For most businesses, their customer service division is critical to their brand, customer base, and overall company growth. You will soon be part of that popular pool of diverse companies reaping the numerous benefits that outsourcing brings for a variety of functions.

In travel domain, start-ups and mid-sized companies can outsource their CS and help themselves to considerably reduce overhead costs and better utilize financial resources to strengthen their core competencies. Outsourcing CS to India helps with significant savings especially in the early stages of growth. However, while outsourcing customer service to India may seem like a no-brainer, choosing the right outsourcing partner can be difficult, especially when it comes to client or customer service.

Some of the key reasons to outsource to India are:
  • To find the best talent across the globe
  • Cost efficient
  • Stable government and supportive policies
  • Easy and affordable communications
  • To utilize time zone difference & round the clock workforce availability
  • Consistent Hight Quality services
  • Experienced and committed professionals
  • Faster project delivery
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Why Outsource Travel Tech Customer Support Service?

Are You Looking for Travel Tech Customer Support Service For Your Travel Business?

We use most up-to-date CRM platforms which keep record of customer contact information, interactions, conversations, notes, etc. While the CS team is interacting with the customers, CRM platform gathers data and insights, which helps the CS team to provide customer-centric experiences. Also, these platforms facilitate the CS team to work seamlessly as a cohesive unit, which leads to improved and efficient customer service delivery.

Few of CRM platforms we use are:
  • 51Book
  • abacus
  • AERTicket
  • Mystifly
  • Priceline

Packages We Offer for Customer Support

Time based Packages

  • - Pay as per your business hour usage.
  • - Ideal for businesses operating in multiple time zones & for businesses offering fixed support hours.
  • - Packages offered -24x7, 18x7, 12x7 etc.

Hybrid Packages

  • - Hourly+Pay for performance package.
  • - Involves a base hourly rate with an additional performance-based incentive.
  • - Ideal for outbound sales/upselling processes.
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Fixed Packages

  • - Per agent cost billed at fixed monthly rate.
  • - Ideal for processes with significant volumes.
  • - Ideal for blended processes (voice, emails and live chat clubbed together).
  • - Ideal for long term engagements.

Resource based Packages

  • - Dedicated resources:- Group of agents exclusively working for a single client. Ideal for processes with predictable volumes.
  • - Shared resources:- Best suited for a low volume processes. CS agents work as shared resources for multiple clients. Client pays only for volumes worked upon.
  • - Agent only packages:- Pay only for agents dedicatedly working for your business.
  • - Agent Manager packages:- Package includes cost of a dedicated account manager along with a team of agents.

Hourly Packages

  • - Pay for services on an hourly basis
  • - Predictable and steady rates
  • - Pay only for productive time spent on your business needs
Seeking Custom Support For Your B2B Travel Platfrom Development For Your Travel Business

Our core values of Travel Tech Customer Support

Customer Centric

We are Customer-centric! Our entire CS approach is based on treating the customer as the pivot of the business. This approach starts with fully understanding what the customer is looking for. Our customer centric approach leads to building trust between the customers and the brand and in the long run culminates in customer loyalty.

Delightful and Dedicated

We are dedicated in serving customers delightfully. We believe prime objective of CS is to be fully dedicated to the customer’s cause. It’s about creating a lasting & positive service experience which displays our level of commitment towards our customers.

Agile and Humane

We are agile and humane in delivering customer service! We take iterative approach that helps us to deliver valued service experience faster. Along with being considerate in displaying enough empathy to the customers, which helps us to relay our message that for us customers are our top-most priority.

Why Choose OneClick IT Consultancy as a Top Customer Support Service Provider?

OneClick IT Solutions, a leading customer service Outsourcing Services provider, enables your travel, leisure, and hospitality company to provide customer service that is responsive to the market's changing demands. We have the ability to tailor a solution that is best suited to your company's needs. You can be assured of customer interactions that are focused on improving satisfaction and building retention by leveraging our expertise in the customer service domain.

By outsourcing customer service to OneClick, your travel, hospitality, and leisure company will gain access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact centre. This communication hub is outfitted with highly trained personnel and cutting-edge call centre technology. We engage with your customers via inbound and outbound voice support, web / live chat, email management, mobile SMS / text, and IVR at our multi-channel contact centre (self-service). Our call centre technology, which includes IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and other features, ensures that all your customer interactions are streamlined.

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What

We Deliver To You

About Customer Support Service

9+ Years Experience of Travel Industry

Our Team is having 9+ years of experience in customer support and has worked with various industries for B2B, B2C and B2B2C Travel clients to make their travel business more profitable.

Top Travel Customer Support Service Provider in USA

We work with a multiple travel portals based in the U.S. and Canada, with diverse backgrounds and 30+ different modules. This professional network of travel experts provides services 24/7/365, and our reliable customer support model can quickly scale agent support up 200%, providing your customers help when they need it and the best experiences across all travel portal modules.

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