The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.
One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.
Inbound and Outbound Voice Support
Email, Web Chat, Social Media Chats
Booking & Ticketing Queues, Billing Support & Order Management
Technical Support, Firstline & Second line support, Software Support
Server Support, Active Directory Submission & Network Drive Mapping
We use most up-to-date CRM platforms which keep record of customer contact information, interactions, conversations, notes, etc. While the CS team is interacting with the customers, CRM platform gathers data and insights, which helps the CS team to provide customer-centric experiences. Also, these platforms facilitate the CS team to work seamlessly as a cohesive unit, which leads to improved and efficient customer service delivery.
Time based Packages
Resource based Packages
We are Customer-centric! Our entire CS approach is based on treating the customer as the pivot of the business. This approach starts with fully understanding what the customer is looking for. Our customer centric approach leads to building trust between the customers and the brand and in the long run culminates in customer loyalty.
We are dedicated in serving customers delightfully. We believe prime objective of CS is to be fully dedicated to the customer’s cause. It’s about creating a lasting & positive service experience which displays our level of commitment towards our customers.
We are agile and humane in delivering customer service! We take iterative approach that helps us to deliver valued service experience faster. Along with being considerate in displaying enough empathy to the customers, which helps us to relay our message that for us customers are our top-most priority.
OneClick IT Solutions, a leading customer service Outsourcing Services provider, enables your travel, leisure, and hospitality company to provide customer service that is responsive to the market's changing demands. We have the ability to tailor a solution that is best suited to your company's needs. You can be assured of customer interactions that are focused on improving satisfaction and building retention by leveraging our expertise in the customer service domain.
By outsourcing customer service to OneClick, your travel, hospitality, and leisure company will gain access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact centre. This communication hub is outfitted with highly trained personnel and cutting-edge call centre technology. We engage with your customers via inbound and outbound voice support, web / live chat, email management, mobile SMS / text, and IVR at our multi-channel contact centre (self-service). Our call centre technology, which includes IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and other features, ensures that all your customer interactions are streamlined.
Your B2B travel agent portal acts as a platform for your partners as well as customers. Multiple Clients can be onboarded on the B2B travel portal and every client can have their own Customized Travel Portal. All users can book any travel services online. The system also offers you complete control to manage the booking of these multiple clients. The portal will also help you track the accounts of agents and commissions in each case.
Client Management - Our B2B Travel agent portal gives us the feature of managing all our B2B clients on single platform. The complete life cycle of Onboarding Clients to maintaining daily/weekly/monthly reporting of the Searches, bookings, members are shared on the platform. Consolidated report of all clients add lot of value during monthly reviews.
We help you segregate your partners based on the mark-ups defined by you. It is possible to segment your partners based on different markets and have a different mark-up for each market too. Our Mark up Management feature, thus, frees you from all the hassles and challenges associated with markups. Once the discounts and percentages are defined, they are applied automatically to relevant partners.
We offer multiple payment gateway integration which includes Paypal, SagePay, (need names of more gateways that we integrate). In case of B2B travel agent portals, you can also avail the credit distribution facility in order to offer credits to your agents. The payment gateways are secure and reliable and track all the transactions.
Building a loyalty program can be challenging, especially customizing it and integrating it with the tech stack. Our B2B booking portal accommodates all the requirements for flexible loyalty and reward programs. OneClick allows you to reach multiple customers at the same time for effective channel management.
Members are the end mass users who would make the bookings on the Travel Portal. These members would be members of our clients. Travel portal would have features of registering and maintaining members on the Travel Portal. Loyalty program would be managed for all the members (Paid/free).
APIs and GDS are an integral part of any B2B travel booking portal. Our expertise in efficiently integrating the plethora of APIs that are a part of a travel portal will help you access all the data with ease. The seamless API integration will be in sync with the other systems and help you deliver multiple inventories to your partners and agents.
One of the key features of any B2B travel agent portal is the management of bookings. We ensure the members are able to make seamless bookings on the platform, in case of problems, we provide Chat / Email and phone call support to our Travel portal Clients and Members.
Our Support services also provides, Technology upgrade, regular updates and also facilitate to make bookings for members.
Our Team is having 9+ years of experience in customer support and has worked with various industries for B2B, B2C and B2B2C Travel clients to make their travel business more profitable.
We work with a multiple travel portals based in the U.S. and Canada, with diverse backgrounds and 30+ different modules. This professional network of travel experts provides services 24/7/365, and our reliable customer support model can quickly scale agent support up 200%, providing your customers help when they need it and the best experiences across all travel portal modules.Contact Us