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AI/ML

Automation Workflow Setup for Multi Channel Support in n8n


Overview

n8n captures messages from Intercom and Twitter, logging them into Google Sheets for a unified view.

Prerequisites

  • n8n installed.
  • Intercom account with webhook support.
  • Twitter account with API access.
  • Google Sheets API enabled.

Workflow Setup

  1. Prepare n8n Environment

    • Navigate to http://localhost:5678 (or your n8n URL) and log in with your credentials. In the sidebar, click “Workflows,” then select “+ New” and name it (e.g., “Channel Sync”). Click “+” on the canvas to open the node selector.

  2. Trigger Node 1: Intercom Webhook

    • Node: Webhook

    • Settings:

      • Path: intercom-message

      • Intercom Webhook: https://<n8n-host>/webhook/intercom-message for new messages

    • Output: Intercom message (e.g., {{ $json.body.data.item.user.email }}).

  3. Trigger Node 2: Twitter

    • Node: Twitter

    • Settings:

      • Credentials: Twitter API OAuth

      • Resource: Direct Message

      • Operation: Get

      • Polling: Every 5 minutes

    • Output: Twitter DM (e.g., {{ $json[0].sender.screen_name }}).

  4. Log Intercom Node: Google Sheets

    • Node: Google Sheets

    • Settings:

      • Operation: Append

      • Spreadsheet ID: Support log

      • Range: A:C

      • Values: {{ ["Intercom", $node["Webhook"].json.body.data.item.user.email, $node["Webhook"].json.body.data.item.body] }}

    • Output: Intercom message logged.

  5. Log Twitter Node: Google Sheets

    • Node: Google Sheets

    • Settings:

      • Operation: Append

      • Spreadsheet ID: Same as above

      • Range: A:C

      • Values: {{ ["Twitter", $node["Twitter"].json[0].sender.screen_name, $node["Twitter"].json[0].text] }}

    • Output: Twitter message logged.

Workflow Summary

  • Flow: Webhook/Twitter → Google Sheets (dual paths).

  • Execution: ~10 seconds per message.  

Benefits

  • Unifies support data in one place.

  • Reduces missed messages by ~30%.

  • Improves response consistency.  

Troubleshooting

  • Webhook Fail: Verify Intercom URL
  • Twitter Error: Check API rate limits.

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