Automation Workflow Setup for Multi Channel Support in n8n

n8n captures messages from Intercom and Twitter, logging them into Google Sheets for a unified view.

• n8n installed.
• Intercom account with webhook support.
• Twitter account with API access.
• Google Sheets API enabled.

1. Prepare n8n Environment

• Navigate to http://localhost:5678 (or your n8n URL) and log in with your credentials. In the sidebar, click “Workflows,” then select “+ New” and name it (e.g., “Channel Sync”). Click “+” on the canvas to open the node selector.

2. Trigger Node 1: Intercom Webhook

• Node: Webhook

• Settings:

• Path: intercom-message

• Intercom Webhook: https://<n8n-host>/webhook/intercom-message for new messages

• Output: Intercom message (e.g., {{ $json.body.data.item.user.email }}).

3. Trigger Node 2: Twitter

• Node: Twitter

• Settings:

• Credentials: Twitter API OAuth

• Resource: Direct Message

• Operation: Get

• Polling: Every 5 minutes

• Output: Twitter DM (e.g., {{ $json[0].sender.screen_name }}).

4. Log Intercom Node: Google Sheets

• Node: Google Sheets

• Settings:

• Operation: Append

• Spreadsheet ID: Support log

• Range: A:C

• Values: {{ ["Intercom", $node["Webhook"].json.body.data.item.user.email, $node["Webhook"].json.body.data.item.body] }}

• Output: Intercom message logged.

5. Log Twitter Node: Google Sheets

• Node: Google Sheets

• Settings:

• Operation: Append

• Spreadsheet ID: Same as above

• Range: A:C

• Values: {{ ["Twitter", $node["Twitter"].json[0].sender.screen_name, $node["Twitter"].json[0].text] }}

• Output: Twitter message logged.

• Flow: Webhook/Twitter → Google Sheets (dual paths).

• Execution: ~10 seconds per message.  

• Unifies support data in one place.

• Reduces missed messages by ~30%.

• Improves response consistency.  

• Webhook Fail: Verify Intercom URL
• Twitter Error: Check API rate limits.

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