Vehicle Registrations

Digitising Vehicle Registration & Compliance for U.S.-Based Dealerships & Individuals

Introduction of Project

Vehicle Title & Registration Automation is a leading U.S.-based vehicle title and registration service provider, known for simplifying car registrations, title transfers, and compliance services for a wide range of clients. Serving corporate fleets, leasing companies, rental car agencies, auto dealers, and other businesses, the company handles multi-state vehicle documentation with precision and scale.

However, their operations relied heavily on Microsoft Access, where teams manually entered and processed over 10,000 tickets each month. Every ticket detail had to be keyed in and transferred onto government forms by hand, creating frequent errors, operational delays, and a significant administrative burden. The complexity was further heightened by constantly changing compliance rules, tax rates, and processes across 150+ countries.

To address these challenges, the client partnered with Oneclick to implement a fully automated and configurable system. The solution enabled administrators to customise ticket categories, statuses, and tax rates by county, while automating ticket categorisation, population of government forms, county-wise batching, and FedEx tracking for submissions. This transformation delivered full transparency, minimised errors, and empowered the business to scale its operations while maintaining accuracy and compliance.

Problem Statement

Key Pain Points

Manual data entry using Microsoft Access led to frequent errors and slowed down the processing of over 10,000 tickets per month.
Revenue losses mounted due to outdated manual processes, missed opportunities, and costly inefficiencies.
Changing compliance rules, tax rates, and processes across 150+ counties created constant operational rework.
Administrators spent excessive time manually filling out government forms and forwarding them for approval.
Lack of automation resulted in poor visibility, limited tracking, and delayed submissions.
Inefficient systems restricted scalability and risked compliance breaches, directly impacting client satisfaction.

Key Metrics

Customer Support Load75%

Title Transfer Delay (In Days)15

Resubmissions Process2x

User Retention33%

Submission Error Rate78%

The Solution

Smart Ticket Management

We developed a highly customizable ticket management platform that allowed administrators to define categories, statuses, and county-specific tax rates. This flexibility ensured smooth adaptation to changing compliance requirements across 150+ countries, reducing manual intervention and operational risk.

Revenue Recovery & Growth

We minimised missed submissions and duplicate work through automation, reducing revenue leakage. Faster processing and higher accuracy directly improved profitability and client servicing. The system also unlocked new revenue opportunities, enabling the team to handle 2x more ticket volume without additional effort.

End-to-End Automation

We automated the complete data entry process, including ticket categorisation and government form population. This eliminated repetitive manual work, minimised errors, and significantly reduced turnaround times for title transfers and registrations.

Compliance Alignment

The system introduced intelligent county-wise batching, ensuring that every submission was processed according to the respective county’s tax rates and regulations. This feature brought transparency and compliance accuracy to a previously error-prone process.

Real-Time Mail Tracking

We integrated FedEx tracking directly into the platform, enabling end-to-end visibility for mailed submissions. This gave administrators and clients real-time status updates and improved overall trust and accountability in the process

Scalable Architecture

We designed the solution to be robust and scalable, allowing Vehicle Title & Registration Automation to handle growing ticket volumes and expand operations seamlessly without adding administrative overhead. This ensured the platform could support future growth.

Tags and Titles transformed into a state-compliant, intelligent digital platform, making vehicle documentation faster, safer, and more reliable for individuals and dealerships across the U.S.

Our Approach

Discover

User and dealership interviews
State-wise DMV audit
Manual workflow analysis

Deliverable:

Process Audit, Stakeholder Notes, Compliance Report

Define

Multi-state compliance mapping
User flow definition for all roles
Prioritised status tracking and dynamic validation

Deliverable:

Journey Maps, Feature Matrix, User Types

Ideate

Wireframes for public & dealer modules
Real-time alerts and rule-based flows
Admin analytics & tracking concepts

Deliverable:

Wireframes, MVP Features, Alert Logic

Design & Build

State-specific UI design for each user type
Fee calculator and document workflow logic
Accessible design system across platforms

Deliverable:

UI Screens, Diagrams, Style Guide

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OneClick Expertise in Various Full-Stack Combinations

Our developers employ various combinations of modules, frameworks, libraries, and tools to build efficient and scalable applications. Here are some common combinations in the Our developers used for various purposes:

NodeJS + Postgres

Integrating PostgreSQL with NodeJS creates a robust combination for building applications that require a reliable SQL database with advanced query management capabilities. You can hire Postgresql Developer from OneClick

NodeJS + MongoDB

MongoDB is a NoSQL database highly compatible with NodeJS, ideal for building scalable, flexible, and high-performance applications, especially those involving large amounts of unstructured data. You can hire MongoDB Developers from OneClick

Node.js + Google Maps API

Integrating Google Maps API with Node.js enables precise location validation, geocoding, and state compliance checks using Places, Geocoding, and Address Validation services.

Team Structure

Role	Responsibility
Project Manager	Coordination, delivery timelines
Business Analyst	Requirement gathering, compliance documentation
UX/UI Designer	Interface & experience design
Frontend Developer	Individual & dealer portal (React.js)
Backend Developer	Rule logic, validation engine (Node.js)
QA Engineer	Test workflows, upload/document validation
DevOps Engineer	Deployment, CI/CD, performance scaling

Technology Used

Languages

JavaScript
TypeScript

Backend

NestJS

Express.js

Frontend

React.js
HTML5
CSS3
Tailwind CSS
Yup

Database

MongoDB

APIs & Integrations

REST APIs
Google Maps API
Twilio Programmable Messaging
FedEx Ship API
Webhooks

Architecture

Modular Monolith
Microservices

Security

JWT
Helmet
Rate Limiting
CORS
MongoDB Field-Level Encryption
Snyk
AWS Secrets Manager

Real-Time & Notifications

Socket.IO
Twilio SMS
Redis

Tools & DevOps

npm / pnpm
Swagger
Postman
Vite
Webpack
Axios
GitHub
GitLab
GitLab CI/CD
Docker

Cloud & Infrastructure

EC2
ECS
S3
RDS
DocumentDB
CloudFront
RDS
DocumentDB
Secrets Manager

Third-Party Services

Google Maps
Twilio
FedEx Developer Portal
SendGrid
Nodemailer
PDF-lib
Puppeteer

Testing & Monitoring

Jest
React Testing Library
E2E Testing
Monitoring
Logging

Design Samples

Comprehensive design system and development samples demonstrating the technical excellence and visual appeal of the Outfitter platform.

Competitive Analysis

Parameter	Boataround	SeaMaster	Opportunity
Booking Model	Yacht-only rentals	End-to-end sailing holiday packages (yacht + flights)	Expand beyond yacht rental into bundled experiences for broader audience appeal
Customer Guidance	Filters for yacht type, location, and dates	Guided search with inspiration-based results	Stand out with AI-driven, personalised recommendations
Extras & Add-ons	Skipper, insurance	Bundled extras: skipper, host, excursions	Cross-sell & upsell through packaged experiences
Admin Backoffice Tools	Basic partner/admin tools for listings	Full admin backoffice for bookings, rates, licenses, amenities, and content	Provide stronger tools to partners for efficiency and scalability
Unique Value Proposition	Transparent yacht rental	All-in-one booking with dynamic real-time pricing + strong admin backoffice	Become the “Expedia for Sailing Holidays”

Project Outcomes (Targets)

Reduced Form Rejections

Smart validation logic cut from rejection rates by 65%. This ensured cleaner submissions and faster government approvals.

Lowered Support Queries

Real-time tracking significantly reduced status-related support calls. Admins and clients gained full visibility, improving satisfaction.

Streamlined Dealership Operations

Bulk upload capabilities empowered dealerships to process multiple tickets in one go. High user satisfaction was achieved through a faster, error-free workflow.

Accelerated Turnaround Time

Average processing time dropped from 7+ days to just 3 days. This speed boost improved client confidence and operational efficiency.

Strengthened Compliance Positioning

TagsTitles.com is now recognized as a trusted, compliant B2B2C DMV alternative. This reinforced market credibility and opened new partnership opportunities.

Enabled Scalable Growth

The platform handled rising ticket volumes without additional admin hiring. Vehicle Title & Registration Automation is now equipped to expand operations seamlessly and cost-effectively.

Competitive Analysis

Key Outcomes Metrics	Before	After
Customer Support Load	75%	20%
Title Transfer Delay (In Days)	15	3-4
Resubmissions Process	2x	0.3x
User Retention	33%	95%
Submission Error Rate	78%	12%