Dear Air Canada: a systems analysis of a comically colossal cascading failure

air-canada I’ll be blunt; I’m here to vent my fury. On your behalf, dear reader! Honest. When a corporation gets things terribly wrong, those of us with platforms need to turn our wrath upon them. It’s the only feedback that actually matters. But there’s a larger issue here: the way that poisonously rigid corporate software, when it meets reality, can cause whole companies to… Read More

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